Why isn’t bilateral audio working on my tablet or phone?

The BLS lightbar works on all devices.  The BLS audio works on PC’s, MAC’s and all android mobile devices.  BLS audio does not work on iPhones and iPads, which is a limitation of Apple’s mobile devices and not a limitation on EMDRremote.com.  Apple limits audio inputs to ONE input.  Therefore, if you are on a video call with your client, the BLS audio will stop working on apple mobile devices because the voice/calling is one input. If you are only using BLS audio and not using a video service, then the BLS audio will work because you are only using one input.   

If you want to use BLS audio with your client, please have them use a MAC computer, PC computer or any mobile device other than an apple mobile device.